Your Order

Tracking Your Order

Order Status 
If you would like to check the current status of your order, you may call our office at any time for assistance.

Order Delivery
We will provide you with a shipment tracking number in a Shipment Confirmation email before tracking information appears on the appropriate carrier’s website.

To check the status of your order, please visit:

If you think your order is late, please note that: 
Express orders placed after noon Eastern Time, weekends and holidays will not be processed until the next business day. If your order contains a backordered item, your order may be held in an effort to send your complete order all at the same time. Credit Card authorization and verification must be received prior to your order being processed. Delivery occurs: Monday to Friday (excluding holidays).
Holiday Shipping Information:
We recommend that you place your order at least 10 business days before any major holiday with standard delivery and 3 business days with express delivery. We can only guarantee delivery of orders where all items are in stock.
The items in your order may be shipped separately:
This is because Live Aloha may fulfill the order with items from more than one location. Regardless of the number of shipments you receive, you’ll only be charged the amount that was originally provided when you placed your order. You will be charged for each item as it’s shipped, but only charged for shipping once.

Sales Tax and Pricing Policy

Sales Tax Policy
Currently, collects applicable sales tax in the following state of Texas where we currently operate. The on-screen total is an estimate that may very slightly from your final cost. The final sales tax cost will be calculated at the time and day when your order is shipped. If you have any questions regarding our sales tax policies please contact Customer Support at 1-469-400-2056.
Pricing Policy
Please note all prices shown on are in U.S. funds and all prices shown on Canadian funds. There may be price differences due to promotions, markdowns and special events.